Privacy Statement

Hendrix Printing Company, Inc. Drukkerij Hendrix NV (hereinafter “Drukkerij Hendrix,” “we,” or “us”) attaches great importance to the protection of your personal data and respects your privacy. In this privacy statement, we explain what personal data we collect when you visit our website, contact us, request a quote, or apply for a job; why we do so; how long we retain it; and what rights you have.

1. Who is responsible for your data?

The data controller responsible for processing your personal data is: Company Name: Hendrix Printing Company , Inc. Address: Kiezel Kleine-Brogel 55, 3990 Peer, Belgium Company Number / VAT Number: BE0437574819 Phone: +32 (0)11 63 19 54 Email: info@drukkerijhendrix.be Do you have any questions about this privacy statement or how we handle your data? Please feel free to contact us using the contact information above.

2. What information do we collect?

Depending on how you contact us, we may collect the following information:

2.1 Information You Provide to Us

Identification information: last name, first name, company name
Contact information: email address, phone number, address
Content of your message or request for a quote (e.g., via the contact form or “Request a Quote”)
Application information if you apply through our website (e.g., resume, cover letter, contact information)
File and print data that you submit as part of an order (e.g., print-ready files)

2.2 Data Collected Automatically

Technical data: IP address, browser type, device type, operating system
Browsing activity on our website: pages visited, time and duration of your visit, referring website
Data collected through cookies and similar technologies (see Chapter 6, “Cookies”)

3. Why do we process your data?

We use your personal data for the following purposes:

To respond to and follow up on your request, quote request, or message submitted via the contact form
To prepare, execute, and follow up on an agreement with you (or your company) (e.g., printing orders, delivery, and shipping)
To process your job application, if applicable
To manage, secure, and improve our website
To use analytics tools such as Google Analytics, with your consent, in order to analyze the use of our website
To comply with legal and accounting requirements
To send you news or commercial information, if you have given your consent to do so

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

The performance of a contract or the taking of precontractual measures at your request (e.g., preparing a quote)
Your consent, for example, to the use of non-essential cookies or the sending of newsletters
Our legitimate interest, for example, in improving and securing our services and website
Compliance with a legal obligation, for example, in the areas of accounting and taxation

5. How long do we retain your data?

We do not retain your personal data for longer than is necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law. Specifically:

Contact and quote requests: for as long as necessary to process and follow up on your request, and thereafter for a reasonable period of time for follow-up purposes
Customer and order data: for the duration of the business relationship and thereafter, in accordance with the statutory accounting retention period (generally 7 years)
Application data: for up to 1 year after the conclusion of the application process, unless you consent to having your data retained for a longer period in our recruitment pool
Data collected via cookies: in accordance with the retention periods specified in our cookie policy (see Chapter 6)

6. Cookies

Our website uses cookies and similar technologies to ensure the website functions properly, to analyze its use, and, if you consent, to personalize your browsing experience. When you first visit our website, we’ll ask for your consent to use non-essential cookies (e.g., analytics cookies such as Google Analytics/Google Tag Manager) via a cookie banner. You can withdraw or change your consent at any time through the cookie settings on our website. We distinguish between:

Essential cookies: required for the website to function properly. No consent is required for these.
Analytical/statistical cookies: help us understand how visitors use our website (e.g., Google Analytics) so that we can improve it.
Marketing or tracking cookies: These are placed only with your explicit consent, for example, to display relevant ads.

[To be supplemented with a detailed list of the cookies used, their purpose, and retention period, as generated by the website’s cookie management platform.]

7. Sharing Data with Third Parties

We never sell your information to third parties. However, we may share your information with:

Carefully selected service providers who perform services for us, such as hosting, IT support, shipping and logistics, email and analytics tools
Government agencies, if we are legally required to do so
External partners, only when necessary for the fulfillment of your order (e.g., shipping partners for the delivery of printed materials)

We enter into a data processing agreement in accordance with the GDPR with every processor that processes personal data on our behalf. As a general rule, we do not transfer your data outside the European Economic Area (EEA); if this were to occur, we would ensure that appropriate safeguards are in place.

8. Security of Your Data

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

9. Your Rights

With regard to your personal data, you have the following rights:

Right of access: You can request information about what data we process about you
Right to rectification: You can have inaccurate or incomplete data corrected
Right to erasure (“right to be forgotten”): You may request that your data be erased, to the extent permitted by law
Right to Restriction of Processing
Right to Data Portability
Right to object to the processing of your data, for example for direct marketing purposes
The right to withdraw your consent at any time, without this affecting the lawfulness of the processing prior to the withdrawal

To exercise any of these rights, please contact us at info@drukkerijhendrix.be. We will respond within the timeframe required by law and may ask you to verify your identity.

10. Complaints

Do you have a complaint about how we process your personal data? Please contact us first so that we can work together to find a solution. You also have the right to file a complaint with the supervisory authority at any time: Data Protection Authority (GBA): 35 Drukpersstraat, 1000 Brussels — www.gegevensbeschermingsautoriteit.be

11. Changes to This Privacy Statement

We may update this privacy statement from time to time, for example, in response to new legislation or changes in our operations. The most recent version is always available on our website. We recommend that you check this page regularly.

12. Contact

If you have any questions about this privacy statement or the processing of your personal data, please contact us: Hendrix Printing Company, Inc.: Kiezel Kleine-Brogel 55, 3990 Peer, Belgium Phone: +32 (0)11 63 19 54 — Email: info@drukkerijhendrix.be